An optional paid service that allows OnStar subscribers to stay connected to their loved ones. Using the OnStar Family Link web site, you can locate an enrolled vehicle at any time. You can also choose to receive vehicle location alerts at any time in the form of email or text message. You select the day, time and frequency of alerts.
Yes, there’s a 24 hour delay between enrollment and your ability to locate a vehicle and receive alerts. In certain circumstances, it may take up to 48 hours. However, you can enroll and set your alert preferences at any time.
Each Contact can have one email and one phone number. If a Contact has multiple email or phone numbers, set him or her up as two Contacts. For example, "Mom's Home" may include Mom's home email address and personal cell phone number while "Mom's Work" may include Mom's work email address and work cell phone number. Standard text messaging rates apply.
Yes. To do so, go to the Vehicles tab and select the desired vehicle. Click on the plus sign, click Edit Vehicle, enter the preferred nickname (up to 26 characters) and click Save. The nickname you choose will be used to identify your vehicle on the website and in your alerts.
Click on the Account in the upper right corner of the screen. Select the My Preferences tab and choose the applicable time zone. Click Save. You can also make changes to your map display from this tab.
If you are currently enrolled in Family Link and would like to add another vehicle to your account, simply log into the Family Link website. Click on the Select Vehicle tab and choose the vehicle you wish to enroll. After you click "continue", your vehicle will be checked for eligibility. If the vehicle selected is eligible for Family Link, you will be prompted with the next steps to complete the enrollment process. If the vehicle is not eligible, you will receive an error message. At that point, you can either select another vehicle to enroll or cancel out of the enrollment process.
To locate your vehicle, go to the Vehicles tab and click the orange Locate button. Once your vehicle has been located, your vehicle's icon will be shown on the map. You can hover over the vehicle icon to see additional location details.
Once you log onto OnStar.com and make a vehicle location request, it may take up to 60 seconds for OnStar to give you the location of your vehicle. However, in certain limited circumstances, it could take up to 4.5 minutes. Due to the method of data collection, the location we report may be where your vehicle was up to five minutes ago.
There are certain, limited circumstances under which OnStar is unable to connect to your vehicle to determine its location. Examples of this may include GPS blockage (e.g. by tunnels or parking garages) or a vehicle which hasn't been used for a period of time (between 48 hours and 120 hours, depending on your OnStar hardware version). See OnStar's Terms & Conditions for more detail.
Go to the Alerts tab and click on Add Alert. Follow the prompts to name the alert, identify the vehicle to be located and select which of your contacts should receive the alert. You will then be prompted to identify the day(s) and time when the alert should be sent. When all of the information has been entered, you will be shown a summary of the alert that you have just created. Once you've reviewed the information, click Create to submit your alert. To see a list of all of your alerts, just click on the Alerts tab.
The History feature allows you to review the Vehicle Locates and Vehicle Location Alerts performed for your account over the past 14 days. Just click on the History tab to view the list (which can contain up to 100 locates), shown in chronological order. Vehicle Locates are designated by a push pin icon, while Vehicle Location Alerts are denoted by a calendar icon. You can click on any of the items in the list to see the location associated with it shown on the map.
This feature allows you to send the location obtained from a Vehicle Locate or Search query via text message to one or more of your contacts. Just click on the vehicle icon shown on the map and select Send Message. Follow the prompts to identify which of your contacts should receive the message. You can also customize the message (up to 160 characters) before you send it.
No. There is no signal to the driver or passengers that vehicle location has been requested. It is the responsibility of the vehicle owner to notify everyone who uses or occupies your vehicle that Family Link is active and that Family Link allows you to access information about the vehicle, including its location.
We may collect and store information in order to provide this service and as also outlined in our Privacy Statement. Please note that the vehicle location also may be stored on your computer's hard drive.
We may, in certain circumstances, be required to share your vehicle's location information with third parties in order to comply with law, or to protect our rights or property or the safety of you or others.
Access to the Family Link website requires an OnStar user name and password. Only those with access can locate a vehicle or send alerts. Please keep this information private. Don't disclose your OnStar.com user name or password to others.
You can unenroll/cancel via an OnStar Advisor. You must be the account owner and your PIN will be required. Please note that you will receive an unenrollment confirmation email within 24-48 hours after cancelling and the service may still be active for 24-48 hours after cancelling.